Fix the Diffuser Showing Offline in the App or Flashing Red and Green Lights on the Pura Home (5th Generation) Smart Fragrance Diffuser
Causes Pura's support pages group the 'Diffuser Offline' screen and flashing red-and-green LEDs under one umbrella: the diffuser has lost its link to your network or to the Pura Cloud. The single most common trigger is an outdated app — Pura's own troubleshooting notes that 'errors and diffuser connectivity issues are often caused by old app versions.' After that come network changes (a router reboot, a password change, or the device being steered off 2.4 GHz), a power fault on the 360° rotating plug, a signal too weak for the device to stay connected, and plain firmware glitches after a schedule or cloud command.